Buying
Do I need an account to browse?
No. You can browse as a guest. You will be asked to sign in when an action needs your account, such as placing an order, saving an item or starting a chat.
How do I contact a seller?
Open a product or seller profile and choose the chat option. Keep your conversation in MyMarket ZA so you have a record of what was agreed.
Where can I see my order status?
Open Orders in the app. Each order shows its current payment and fulfilment status.
How can I pay for a food order?
When a food business has online payments enabled, you may pay securely through PayFast. You can also choose pay on collection and pay the food business directly. MyMarket ZA does not hold payments made directly on collection.
Does MyMarket ZA deliver food?
No. Food orders are currently collection-only. The business provides the collection location and marks the order ready when it can be collected.
How do I request a cancellation or refund?
Contact the food business through the app and email support@mykasiithub.co.za with your order reference. Eligibility depends on the order status, payment method and circumstances. Read our Cancellation Policy and Refund Policy.
Selling
How do I start selling?
Open Settings and choose Start selling. Complete your seller profile and business location, then use the seller dashboard to add listings and manage orders.
How many active listings can I have?
A seller can have up to 10 active product listings. Mark an existing listing as sold before adding another when you reach the limit.
How many photos can I add?
You can add up to four photos to a product listing.
Local jobs
How do I post a job?
Open Local Jobs and choose Post a job. Add the work type, description, location and budget so nearby workers can understand the opportunity.
How do I offer my services?
Open Local Jobs and choose Offer services. Add your skills, experience, location and availability.
Account and privacy
How do I reset my password?
Choose Forgot Password on the login screen and follow the link sent to your registered email address.
How do I delete my account?
Open Settings and choose Delete account. You can also read the account-deletion instructions.
How do I report a suspicious listing?
Open the product, choose More actions, then Report listing. Select the most suitable reason and add useful details.