1. Requesting cancellation
To request cancellation, contact the food business through the in-app chat immediately and email support@mykasiithub.co.za with the order reference. A request is not confirmed until the business or MyMarket ZA confirms it.
2. Before preparation
An order may generally be cancelled without a food-preparation charge if the business has not accepted it or started preparation. An approved cancellation of an online-paid order will be handled under the Refund Policy. No payment is due for a cancelled pay-on-collection order that has not been prepared.
3. After preparation starts
Because meals and other food products are perishable and prepared for a specific customer, a cancellation may be declined or a reasonable charge may apply after preparation starts. The circumstances, work already performed, ingredients used, notice given and applicable law will be considered.
4. Cancellation by the food business
A food business may cancel when it cannot safely or reasonably fulfil the order, including because an item is unavailable or the business must close. The customer will not owe payment for an unfulfilled pay-on-collection order. An online-paid order cancelled by the business is eligible for a refund through the applicable payment-provider process.
5. Failure to collect
Customers should collect promptly after an order is marked ready. A prepared order that is not collected may not qualify for cancellation or refund, subject to the circumstances and rights that apply under South African law.
6. Consumer rights
Nothing in this policy limits any right or remedy that cannot lawfully be excluded. Cancellation requests will be considered in accordance with applicable South African consumer law.
MyMarket ZA · Operated by MyKasi IT Hub · South Africa