1. Collection information
The selected food business is responsible for providing or confirming its collection location and reasonable collection instructions. Customers should review the business and order details and use in-app chat when clarification is needed.
2. Order readiness
Order statuses show the progress reported by the food business. Customers should normally wait until the order is marked ready for collection before travelling. Status estimates can change because of preparation time, demand, ingredient availability or circumstances outside the business's reasonable control.
3. At collection
The customer may be asked to provide the displayed order reference and information reasonably needed to identify the order. Customers should check the order promptly and raise missing or visibly incorrect items with the business before leaving where practical.
4. Pay on collection
When pay on collection is selected, payment is made directly to the food business. The business confirms receipt in MyMarket ZA before the order can be marked collected. Customers should never rely only on a payment screenshot; the business must verify receipt using its own payment records.
5. Food safety and delays
Collect prepared food promptly and follow reasonable storage or reheating instructions provided by the business. Contact the business immediately if collection is delayed. MyMarket ZA may assist communication, but the independent food business remains responsible for preparation, packaging and food safety.
6. Problems with an order
Report a missing, incorrect or unsafe order to the business immediately and email support@mykasiithub.co.za with the order reference and supporting photographs where relevant. See the Refund Policy for the next steps.
MyMarket ZA · Operated by MyKasi IT Hub · South Africa